A New Assiniboine College Brand Identity
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Travel Agent
Overview
Do you have a passion for Travel and Customer Service? At the heart of our business is a desire to make dreams come true with the perfect vacation. As part of our Travel Agent Team at CAA Club Group of companies, you will be able to sells a full range of travel products and services, counsels and advises clients in order to provide a pleasant and enjoyable travel experience. Performs related processing functions.
As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.
Qualifications
• Utilizes the Connections methodologies to identify and counsel members and clients via the telephone or in person in order to sell travel products and services.
• Makes recommendations on all aspects of travel planning to improve trip, save money, and enhance the quality of the travel experience.
• Sells all travel products including domestic and international air, train, cruise, tour, CAA exclusive group departures, travel insurance, hotel and car reservations
• Promotes CAA memberships and all CAA products, services and benefits
• Support all CAA/AAA preferred partnerships and marketing initiatives
• Researches client request, quotes fares and schedules, issues tickets, and prepares all required travel related documents and applications.
• Advises client of product terms and conditions.
• Creates accurate computerized passenger records using Apollo Focal Point Computer Reservation System (CRS), SAP System and Sales Automation.
• Establishes and maintains member’s travel files, accepts and processes payments, refunds, lost tickets and documents.
• Displays a positive attitude towards CCG product, services and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Participates in the resolution of client complaints.
• Performs other job-related duties as assigned.
REQUIREMENTS:
• Graduate of Post Secondary Education Program in Travel Counselling.
• Enrolment in or accreditation as a CITC (Canadian Institute of Travel Consultants) or Certified Travel Consultant (CTC).
• Three (3) years of experience in a Travel Consultant (Agent) position.
• Certification in Apollo (Focal Point) GDS.
• Working knowledge of Microsoft Windows and Microsoft Office applications.
Contact
To view this position and apply online with CAA/CCG please visit our career page: