Employment Opportunity - IT Tech Infrastructure Technician – Level 3

PURPOSE OF POSITION
The ITC Infrastructure Technologist’s role is to optimize the City’s networks, servers, communications, and related components to achieve high availability and performance of the various business applications supported. This includes design, installation, configuration, administration, and monitoring of the City’s computing and communication infrastructure in a timely and efficient manner.

TYPICAL DUTIES AND RESPONSIBILITIES
• Manage all servers, workstations, printers, communication devices and services, and associated software and/or firmware.
• Maintain and improve network performance, scalability, and availability by monitoring existing services and researching new technologies.
• Maintain required documentation concerning existing infrastructure to enable systems recovery and availability, and for educating end users and new ITC staff.
• Support project development teams throughout project lifecycles.
• Troubleshoot and resolve hardware and software problems, including end user desktop PCs and enterprise data servers.
• Define and perform system backups and recovery procedures to ensure full data retrieval.
• Establish and implement policies, procedures, and technologies (including firewalls) to ensure system security.
• Conduct research on appropriate hardware and software in support of procurement and system development efforts.
• Assist in developing long range plans to support the City’s goals and objectives.
• Work with vendors and outside agencies to provide timely and cost-effective products and services as required by the city.
NOTE: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent.