Medical Administration

Program Learning Outcomes

• Apply administrative skills and medical knowledge to efficiently execute medical office procedures.
• Complete work within Canadian healthcare laws, regulations and policies, including those related to patient rights, privacy, confidentiality, and medical ethics.
• Demonstrate professionalism and effective communications under pressure, delivering compassionate, patient-centered care and ensuring efficient, collaborative service in a fast-paced healthcare environment.
• Apply critical thinking, problem solving, and time management skills to efficiently address challenges and manage tasks in a fast-paced, high pressure office environment.
• Demonstrate accuracy and attention to detail in administrative tasks.
• Manage financial records, process transactions, and support business operations in an office setting.
• Present information clearly and concisely in a variety of formats.
• Utilize Microsoft Office, accounting software, and other industry standard software programs for a variety of administrative tasks.

Success Factors

You might be a good fit for this program if you would enjoy:

• Being detail oriented and organized.
• Health care and helping others.
• Working in a fast-paced and dynamic environment.
• Using organizational and multitasking skills to manage a variety of administrative tasks.

Expectations from the Program and Industry:

• A valid driver’s license and access to a vehicle is strongly recommended given the potential need to travel for practicum placement.
• Work a variety of shifts, including nights, evenings and weekends.
• Communicate effectively with team members and clients.
• Pass a criminal record and vulnerable person checks.
• Continually seek and be open to feedback and critiques.
• Listen to direction and act on that accordingly.
• Maintain professionalism, attention to detail and quality of work under tight deadlines and in a fast-paced environment.
• Manage projects and time effectively, meeting deadlines and delivering work within industry standards and best practices.
• Perform static tasks, such as sitting and using a computer.
• Perform physical tasks, such as operating and maintaining small equipment.
• Use and keep up to date with changes in technology and be willing to continuously learn and adapt.
• Work in a collaborative team environment
• Take ownership of your work and be accountable for meeting deadlines, communicating progress, and solving problems independently as they arise.
• Maintain confidentiality and adhere to privacy policies and regulations.
• Demonstrate flexibility and adaptability to changes in the work environment.